Deze servicevoorwaarden ("Voorwaarden", "Overeenkomst") vormen een overeenkomst tussen de website ("Website-operator", "ons", "wij" of "onze") en je ("Gebruiker", "jij" of "je"). Deze overeenkomst bevat de algemene voorwaarden voor je gebruik van deze website en alle producten of diensten (gezamenlijk, "Website" of "Diensten").

Hoewel deze website mogelijk gekoppeld is aan andere websites, impliceren wij geen directe of indirecte goedkeuring, associatie, sponsoring, instemming of aansluiting bij een gekoppelde website, tenzij 

Ordering at PorteQ BV is simple and flexible, whether you pay immediately or take advantage of professional customer benefits. Once your cart is filled, you can complete your order in a way that suits your preference and workflow.

Professional customers with an approved account can order on account. This option becomes automatically available during checkout once your account is activated, allowing you to order quickly and efficiently without interrupting your work.

Prefer to pay immediately? That’s also possible. At checkout, simply choose from secure payment methods such as iDEAL, Bancontact, credit card, or PayPal, ensuring your payment is processed quickly and reliably.

Customers who prefer to place orders via email can do so as well. Send your order with the required details to order@porteq.eu, and our sales team will process it as soon as possible.

At PorteQ BV, we aim to make the ordering process as smooth as possible for all our customers—both private and professional.

Are you active as a gate or fence manufacturer, electrical installer, security specialist, locksmith, or contractor? If so, you are eligible for a professional customer account. Not sure if you qualify? Feel free to contact us at info@porteq.eu or call us 0032 (0)11 49 75 15.

As a professional customer at PorteQ, you benefit from attractive discounts on our range. The discount level depends on the type of products you purchase and the nature of your business. In some cases, the discount applies to specific product groups; in others, it applies to the entire range. Once we receive your application, our sales team will determine which discount category your account falls into. After your account is activated and you log in, the net prices per product—including your applicable discount—are displayed automatically. You will also always have access to the corresponding gross prices, making it easy to compare prices and calculate margins.

At PorteQ, you can place an order without a professional customer account, whether as a private individual or a company. However, to take advantage of associated benefits—such as the correct discounts and the option to pay on account—you must log in with an authorized professional account.​

Your order history and invoices are easy to access in your account. Please make sure you are logged into your professional account before placing an order. Only then will your orders and corresponding invoices be correctly linked and stored. You can view these details through the overview in your account.​

Requesting a quote at PorteQ is quick and easy through our webshop. Select the desired products and add them to your quote request using the “Quote” button next to the shopping cart. Once all products are added, you can submit your request immediately. Your quote request is automatically saved in your account, where you can access it anytime. After receiving your request, one of our specialists will process it as soon as possible. You will receive a proposal by email, or we will contact you by phone if additional information is needed.​

At PorteQ, you can easily check the current stock status for each product. When an item is in stock, it is clearly indicated with “In stock.” If a product is temporarily unavailable, the expected delivery time is shown on the product page. You can find this information by visiting the specific product page, so you always know the availability before placing an order.

Professional PorteQ customers have the option to order on account. This option is available when you are logged in with an authorized professional account. Using payment on account is not mandatory. You can also choose to pay for your order immediately via one of the available payment methods: iDEAL, Bancontact, credit card, or PayPal. This way, you can decide what works best for your situation.