Privacy Policy

Privacy Policy PorteQ BV

At PorteQ BV, we attach great importance to the protection of your personal data. In this privacy policy, we inform you about how we handle your data when you use our website and services.

1. Controller

PorteQ BV

Buitenheide 2B 1
3930 Hamont-Achel
België

VAT number: BE0719.711.591

Frank Claes is the data protection officer and can be reached at ​info@porteq.eu

2. Scope

This privacy policy applies to all data collected through our website, built with Odoo, as well as when processing orders and payments.

3. What data do we collect?

We collect and process the following personal data:

  • Name, address and place of residence
  • Telephone number and email address
  • Payment details
  • IP address and browser information
  • Order and shipping information

4. Purposes of data processing

We process your personal data for the following purposes:

  • Processing your order
  • Shipping products via Transmission BV
  • Processing payments via our payment provider Mollie
  • Providing customer service
  • Improving our website and services

5. Third parties and data transfer

For the execution of our services we use:

  • Odoo: for our website and back-end systems.
  • Mollie: for securely processing payments.
  • Transmission BV: for shipping orders.

These parties process personal data on behalf of PorteQ BV and have signed data processing agreements with us.

6. Retention period

We do not retain your data longer than necessary for the purpose for which it was collected, or as long as legally required.

7. Your rights

You have the right to:

  • Request access to your data
  • Have data corrected or deleted
  • Object to the processing of your data
  • Transfer your data to another party (data portability)

You can contact Frank Claes via info@porteq.eu for this purpose.​.

8. Security

We take appropriate technical and organizational measures to protect your personal data against loss or any form of unlawful processing.

9. Changes

PorteQ BV reserves the right to amend this privacy policy. The most recent version is always available on our website.

Questions or complaints?

For questions about privacy or exercising your rights, you can contact Frank Claes via info@porteq.eu.If you believe that your data is being processed incorrectly, you can file a complaint with the Data Protection Authority.